Payments & terms
The total payment amount for your private transfer, 1-day tour or tour package reservation will be confirmed when you make your booking enquiry. We offer complete transparency regarding the pricing of our services and where applicable any payment fees are also stated clearly. Here is a summary of our general payment options and booking terms.
All balances or full amounts paid in cash: Some of our pre-booked transfer services do not require a deposit and any payments due on the actual day of service should be received in cash (euros) please. Balance payments received on the day of service for private transfers or tours where an advance or deposit has already been paid would also normally be paid in cash please.
All prepaid deposits, balances or full amounts paid by credit card: We have a banking facility to process credit card transactions (cardholder not present). We accept Visa and Mastercard but not American Express cards. We will ask you for your credit card details by email and we will submit these along with the agreed payment amount (in euros) to our bank. Please be assured that your payment card details will be processed and stored securely. We will keep you updated by email with the progress of your transaction and confirm back to you in writing when your credit card payment has been approved. Please be aware that we do not charge any credit card transaction fees.
All prepaid deposits, balances or full amounts paid by international bank transfer: Alternatively, for larger transaction amounts you may find that the most cost effective way of transacting your payment is by international bank transfer compared with paying by credit card.
However, you should be aware that your bank is most likely to charge you a fee for this service which you must cover in full please. We must receive the full amount of your due payment into our account.
This means that you should please provide your bank with the following instructions:
1) The fees charged by your bank for arranging the transfer must NOT be included within the amount of funds being transferred, either partially or in full. These transfer fees should be covered separately by yourself.
2) Your bank should make the conversion from your local currency into euros before they arrange the transfer. If this does not happen we are unlikely to receive the correct payment amount in euros and furthermore our bank will charge us a hefty currency conversion fee which you will subsequently need to cover.
Our bank account and company details are as follows:
IBAN: SI56 101000049232345
BANK ADDRESS: Banka Koper, Kranjska cesta 18a, 4240 Radovljica, Slovenia.
REGISTERED COMPANY NAME: TA Graeme Harvey Chuter S.P. Four Seasons Travel.
COMPANY ADDRESS: Zgornje Gorje 9a, 4247 Zgornje Gorje, Slovenia.
General cancellation and refunds policy: Unless specified otherwise, these general cancellation and refunds apply to all of our services.
If a deposit is required to secure a private transfer or 1-day tour reservation, the amount of this deposit will be confirmed at the time of booking and all prepaid deposits are non-refundable. The balance will normally be due on the actual day of the service with payment in cash please.
Deposits are always required to secure a private tour package reservation and the amount of this deposit will be confirmed at the time of booking (typically around 30%). All prepaid deposits are non-refundable. The balance payment will be due a full calendar month in advance of the first date of the service.
If a client elects to pay the full value of the service in advance, this payment less the quoted deposit value is refundable in the event of a cancellation by the client, but only where a minimum of 29 days’ notice is provided. All such refunds will be subject to a further administration charge of 50.00 euros. Cancellations with 28 or fewer days (4 weeks) notice prior to the scheduled date of the service are non-refundable. If applicable, the credit card charges are non-refundable. In the extremely unlikely event that we (Four Seasons Travel) have to cancel a service, deposits and balances will be refunded in full, without any administration charges.
Deposits for private transfers: Clients are not normally required to make any advance or deposit payment for airport transfers from/to Ljubljana airport. However, for other airports where longer transfer distances are involved, we will normally ask clients for a deposit. The size of the deposit will depend on the distance of the transfer and these are normally paid by credit card. All local payments on the day of service should be in cash please, in our local currency (euros). Clients can opt to pay the full amount of their transfer in advance by credit card if they prefer to do this. Our general cancellation and refunds policy applies.
Deposits for 1-day private tours (excluding off-cruise tours): At the time of confirming your private tour reservation we will normally require a deposit of 100.00 euros please. This can be paid either by credit card or by international bank transfer. Your balance should be paid on the day of your private tour, in cash please, in our local currency (euros). Our general cancellation and refunds policies apply.
Deposits for 1-day private off-cruise tours from the Ports of Koper and Piran: At the time of confirming your private tour reservation we will normally require a deposit of 200.00 euros please. This can be paid either by credit card or by international bank transfer. Your balance should be paid on the day of your private tour, in cash please, in our local currency (euros). Our general cancellation and refunds policies apply.
Deposits for private tour packages: At the time of confirming your private tour reservation we will please require a deposit of around 30% of the full tour package value. This can be paid either by credit card or by international bank transfer. The outstanding balance will either need to be paid in advance please (typically a calendar month prior to the scheduled arrival date, also by credit card or by international bank transfer) or on the first day of your tour in cash please. Our general cancellation and refunds policies apply.
Further important booking conditions for cruise/shore tour clients:
- Specifically now for shore/cruise tours. In the extremely unlikely event of the cruise ship not being able to dock at the Port of Koper on the day, at short notice due to bad weather or any other reason, advance deposit payments or full payments will not be refunded. In such an event, we would recommend that clients refer to the policy details of their travel insurance with a view to making a legitimate claim for their expenses. Likewise, in the event that a cruise operator removes the Port of Koper from its cruise itinerary before the start of the cruise, advance deposit payments or full payments will not be refunded.
- In the unlikely event that a shore/cruise tour is severely delayed en route and fails to make it back to the Port of Koper on time, resulting in the clients not being able to board the cruise ship, Four Seasons Travel will not be held responsible for this. We will not be responsible for any extra costs incurred by the clients in the event of this situation occurring. We are diligent with the amount of contingency time that we build into our itineraries for cruise/shore tours and the clients’ acceptance of our tour arrangements is at their own risk.
Services provided by third party service providers: Graeme Harvey Chuter s.p. Four Seasons Travel has the right to sub-contract private transfer and private tour services to third party service providers without prior notice. However, where possible, clients will be informed about such arrangements in advance of the service delivery. Furthermore, where possible, clients will be informed about such arrangements before their private transfer or tour reservation has been accepted.
In the case of private transfers or 1-day tours provided by a third party, the booking and payments will still normally be arranged through Four Seasons Travel, even where the service is provided by a sub-contracted third party company. For packages of services such as multi-day private tour packages provided by a sub-contracted third party company, the booking and payments will normally be arranged directly through that company. For example, the first part of our Balkan Adriatic private tour is provided by Europa Travel & Tours (Albania) and our clients are informed to contact this service provider directly to arrange their booking.
In ALL events where a sub-contracted third party service provider is employed, Graeme Harvey Chuter s.p. Four Seasons Travel is NOT RESPONSIBLE for any non-performance or breach of service agreements. It is the client’s / user’s responsibility to verify any third party service provider. Neither will Graeme Harvey Chuter s.p. Four Seasons Travel be held responsible for any accidental damage or personal injury resulting from the actions or negligence of any third party service provider.